Terms and Conditions

WELCOME TO OUR WEBSITE

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Flight Is Life relationship with you in relation to this website.

The term ‘ Flight Is Life ’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is displayed at the bottom of this page. The term ‘you’ refers to the user or viewer of our website.

EMAIL & RESPONSE TIME

We can be reached at flightservice@flightislife.com

We will endeavor to reply to your enquiry the same business day as we receive it up to 4:00 PM each day. Enquiries received after that time will be attempted to be answered the next business day.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to FLIGHT IS LIFE. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws.

COPYRIGHT & TRADEMARKS

Unless otherwise noted all materials, including images, illustrations, designs, icons, photographs, video clips, articles, written posts, and other materials that appear as part of this site are copyrights, trademarks and other forms of intellectual property owned, controlled, and/or used under the license and legal authority of FLIGHT IS LIFE LLC. The site as a whole and all of its products are protected by copyright, all rights are owned by FLIGHT IS LIFE LLC. 

COLORS

We have made efforts to display accurately the colors of products that appear at the Site by providing mockup images and model images. However, the actual colors you see depend on your viewing device and/or other technological circumstance, FLIGHT IS LIFE cannot and do not guarantee that your viewing device’s display of any color will be accurate. 

PAYMENT OPTIONS

FLIGHT IS LIFE accepts (e.g. VISA, Mastercard, Discover, American Express, and Paypal). If you are uncomfortable about sending your credit card details over the Internet using our secure payment system, then you can place your order over the phone, via E-mail, or forward a cheque for the full amount.

Note: for additional security your credit card details are never stored on www.flightislife.com

SUPPLY OF GOODS

It may be, that due to circumstances beyond our control, FLIGHT IS LIFE is not able to guarantee the supply of goods. The acknowledgement generated to a customer at the time an order is placed is confirmation only of the details given by the customer and is not an acceptance of the order. Prices may change at any time or goods may not currently be available. Should this be the case FLIGHT IS LIFE will contact the customer by E-mail or telephone within 5 business days to appraise them of the situation and give them the option to cancel.

ORDER ACKNOWLEDGEMENT

An order placed on the website will be acknowledged as received through an ‘Order Acknowledgement’ sent to your E-mail address. The order becomes confirmed at the point of dispatch. If there are any problems with your order, then you will be contacted directly.

QUALITY OF GOODS 

FLIGHT IS LIFE makes every effort to ensure that products advertised on the website are of a high quality. In the event that goods received are found not to be of merchantable quality or fit for the purpose described by the manufacturers they may be returned and a replacement (if requested and available) will be sent otherwise we will refund your payment in full. All the details, dimensions and usage of the products shown on the website have been supplied to FLIGHT IS LIFE by the manufacturers/suppliers.

RETURNS, PROCEDURES AND REFUNDS:

Faulty Goods

Please return faulty goods to us (at the address noted on your return label) for repair or replacement within the warranty period. If you have questions regarding return address please contact flightservice@flightislife.com

Unwanted Items

If you decide the item you have received is unwanted it can be returned within 30 days providing it has NOT been opened or used in anyway and is in its original packaging.

Please note: When returning goods to us it is the customers duty to ensure the goods are sent on an insured service. FLIGHT IS LIFE is not liable for lost or damaged packages when returned to us. No refund can be given unless we receive your returned goods.

Exclusions

 We cannot accept returns of items personalized or made to your specification.

In the case of exchanges for different products you will be charged for re-delivery.

DISPATCH AND TRACKING

Orders received before 2 pm will be processed the same day subject to stock availability, Monday through Friday. Orders received after 2 pm are not guaranteed to be processed the same day, but we will endeavor to do so. Weekend orders will be processed on the following Monday.

Tracking numbers will be provided as soon as items are shipped, but may take 24 hours to register until postal services begin to process the shipment.

DELIVERY METHODS & CHARGES

FLIGHT IS LIFE only charges per order and not per product ordered. At the time of checkout the appropriate delivery options will be presented along with their costs for you to select the most appropriate for your circumstances. Details of these charges can be in the delivery section of the website. These options may change, as different services are sourced at the most effective price for our customers.

All charges will be made clear BEFORE asking you to confirm the payment of your items. If your country of origin is not listed please contact FLIGHT IS LIFE (flightservice@flightislife.com) to see if we can arrange delivery to your destination.

Loss or damage

If goods are found to have been damaged in transit then they may be returned and a replacement, if requested and available, will be dispatched. If no replacement is available then payment will be refunded in full. FLIGHT IS LIFE must be informed within 7 days of receipt by email (flightservice@flightislife.com) with confirmation in writing there-after. It is in your own interests to check the delivery immediately and notify FLIGHT IS LIFE of any problems.

Non-delivery claims for missing items or the non-delivery of complete orders must be made within 60 days of the dispatch date. All trackable orders will have a P.O.D. signature showing the delivery date and who signed for it. P.O.D.s are supplied by the carrier and elapse after 60 days. Therefore claims for non-delivery after 60 days from the date of dispatch have elapsed cannot be accepted.

DATA PROTECTION ACT

The information requested on this site may be used by FLIGHT IS LIFE to confirm, update and enhance our customer records. Your DATA will never be passed onto any 3rd party requests. Information may also be disclosed and used for fraud detection purposes. In terms of the Data Protection Act you are entitled to a copy of all your personal data held by us on computer on payment of a small fee.

Title:

Title of goods does not pass to the purchaser until the goods are paid for in full. The responsibility and risk in the goods shall pass to the buyer at the point of delivery and FLIGHT IS LIFE shall have no responsibility in respect of the safety of the goods thereafter.

DUTY

 For export orders it is the responsibility of the customer to make sure he/she is aware of any duty charges that may be made by the country of origin on delivery. FLIGHT IS LIFE is not liable for any duty charges that may be incurred. If you are buying for business outside of the United States of America and have a registered VAT number we can supply on business terms without VAT. This cannot be done on this website.

SECURITY OF CREDIT CARD PAYMENT OPTIONS

 At the point where you confirm and request the purchase by pressing the ‘send order’ button you will be transferred to a ‘SSL’ secure sockets server. Any details that are received by this server will be encrypted by 1028 bit technology before being sent to FLIGHT IS LIFE. You will know when you are sending secure information as the top bar in your browser will read ‘https:’ the ‘s’ standing for secure. Your browser may also indicate this by showing an unbroken key or locked padlock in the bottom corner or top browser bar.

Law:

All contracts by FLIGHT IS LIFE for the sale of the goods shall be deemed in all respects to be contracts made, performed and contracted according to the Law.

Violations

Please report any violations of these terms to our feedback form.

Severance and Waiver:

You acknowledge and agree that if any provisions of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. Furthermore, if any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision. The Site’s failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by the Site.

 

Flightislife.com

E-mail: flightservice@flightislife.com

Copyright © 2016 Flight Is Life. All Rights Reserved.